Frequently Asked Questions -- Deer Meat Processing Equipment and Other Butcher Supplies
If we haven't answered all of your questions about butcher supplies, butcher equipment, or deer meat processing products, feel free to contact us for more information.
Q: What are your hours of operation?
A: Our Hours of Operation are as follows: Monday thru Friday from 8:00 am to 4:30 pm Central Standard Time.
Closed for the following holidays: Independence day, Labor day, Memorial day, Thanksgiving day, Black Friday, Christmas day, and New Year's day.
Open for a half day: the day before Thanksgiving, Christmas Eve, New Year's Eve
Q: How secure is your site?
A: Your security and peace of mind is our top priority. ButcherSupplyCompany.com protects every online order with government level 128 bit encrypted Secure Socket Layer (SSL) security provided by Intuit to protect data transmissions of your personal and financial information. This means you can feel safe and secure shopping with us 24 hours a day, 7 days a week. SSL is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information including credit card number, name, address, and phone number so that it cannot be read as the information travels over the internet. ButcherSupplyCompany.com does not allow any transactions that do not occur on a secure connection.
Q: Can you help me choose the right product?
A: At ButcherSupplyCompany.com, choosing the right product from our wide selection of products can be confusing sometimes especially when presented with so many choices. To assist you in selecting the perfect product to suit your needs, we are available by phone from 8:00am – 4:30 pm, as well as by e-mail 24 hours a day, 7 days a week to answer any questions you might have. We do this so that our customers will be 100% satisfied with their experience every time you order from us! Our phone number is (800) 896-5945.
Q: What are your shipping rates?
A: We ship our orders through Federal Express Ground. If you need your order to come next day or 2 day air, give us a call and we will be glad to arrange that for you. Otherwise you will be asked to put your shipping information in to calculate shipping cost when you check out on our site.
Q: Will sales tax apply to my order?
A: Sales tax must be added to any order that is being shipped to Tennessee and Kentucky as required by law. The sales tax rates are as follows: Tennessee 9.25% and Kentucky 6%. As long as the order is going somewhere else, sales tax will not be collected.
Q: What is your return policy?
A: Our return policy is simple. We want you to be 100% satisfied with your purchase so as long at the merchandise remains sealed in its original packaging, the product may be returned for a refund within 30 days of the original invoice date. ButcherSupplyCompany.com will not be responsible for any shipping costs, including both outgoing and incoming shipments. Please understand that we will issue a full refund for the cost of the product, but we can't refund any shipping charges.
Q: What are your payment methods?
A: We gladly accept Visa, Master Card, and Discover Card.
Q: What if there is an item that is back-ordered?
A: If an item in your order is back-ordered we will contact you before we ship your order to see what you prefer us to do. Your satisfaction is at our highest priority when you order with us.